Tech Mails

Re: [Fwd: [Fwd: Papa Johns Information]]

Larry Ellison to George Roberts, March 23, 2001

Exhibit
From
Larry Ellison
Sent
Friday, March 23, 2001 20:42:47 -0800
To
George Roberts
Cc
Mark Barrenechea, Ron Wohl, Safra Catz
Subject
Re: [Fwd: [Fwd: Papa Johns Information]]

Transcribed by hand from a scanned document or screenshot. Small typos are possible; the source link has the original.

OK. I want all escalated customers to belong to development managers. Mark B. will own Papa John. Mark, I need daily reports until the customer is happy. I need a list of the other escalated customers and I need it now. And I need support to resurrect the reports grading whether products are within the agreed quality parameters. Mike R. is responsible for delivering the reports. We will meet on this on Wednesday to review every escalated customers and every product quality rating. Until further notice every Thursday applications meeting will begin with a review of all escalated customers and application product quality. The only allowed topics will be demo status and internal implementation requirements. larry
LEX-000009

About this email

George Roberts had told Ellison that three to four clients, including Papa John's, were close to losing patience over Oracle 11i implementation problems. Ellison replied by assigning escalated customers to development managers.

The whole thread

  1. May 12, 2000 Larry Ellison We need a press release on this one. larry
  2. Jul 10, 2000 Larry Ellison It's been a hell of a week. But then it's been a hell of a year. At the start of fiscal year 2000, we…
  3. Nov 9, 2000 Larry Ellison I have asked Ron Wohl to assign the head of our HR development organization to take charge of this project…
  4. Dec 15, 2000 Larry Ellison Well will look into this immediately. Have you modified the 11i software? What version are you using? Ron,…
  5. Dec 18, 2000 Larry Ellison Mark, could you look at this personally. larry
  6. Feb 26, 2001 Larry Ellison George, do you think that these deals have slipped into Q4 or have they have simply disappeared? larry
  7. Mar 8, 2001 Larry Ellison one more time
  8. Mar 23, 2001 Larry Ellison OK. I want all escalated customers to belong to development managers. Mark B. will own Papa John. Mark, I…
  9. Mar 22, 2002 Larry Ellison Our top priority is to get Oracle users are "delighted" with -the quality and functionality our CRM products.…